Organizational capability is everything the organization can
do — on it’s own or through its extended
enterprise — shared services, suppliers,
alliances, partnerships, etc. The
organization’s capability is comprised of three core assets – physical capital
(PC), including all tangible assets; technology capital (TC), including product
technology, R&D, information technology and process technology; and human
capital (HC), including employees and contract staff. An asset, tangible or intangible, is any productive means the organization materially
controls that can be used to create value.
These three core assets are combined (by process technology) into
production functions that are designed to take Inputs and produce valuable
output – Throughput – which are the offerings designed to execute the positioning. Since
the assets in combination create the organization’s capability, then return on
the asset investments of the enterprise (R) can be calculated:
T - I
(HC + TC + PC)